Help Center and Support
Find answers to common questions, troubleshoot issues, and get in touch with our support team. We are here to help you get the most out of Engammo's automated release note generation.
Get in Touch
Email Support
Send us an email and we will respond within 24 hours on business days. Enterprise customers receive priority response within 4 hours.
Send Email →In-App Chat
Use the chat widget inside the Engammo dashboard for real-time assistance during business hours. Available on Pro and Enterprise plans.
Open Chat →Documentation
Browse our comprehensive documentation for setup guides, integration instructions, and detailed explanations of every feature.
Browse Docs →Common Issues
Step-by-step solutions for the most frequently reported issues.
Pull Requests Not Detected
Engammo is not generating release notes when PRs are merged.
- 1Verify the Engammo GitHub App is installed on the repository. Go to your GitHub organization settings and check the installed apps.
- 2Confirm the repository is selected in the Engammo dashboard under repository settings.
- 3Check that the PR was merged (not just closed) into the default branch.
- 4Review the webhook delivery log in GitHub settings to ensure events are being sent successfully.
- 5If the issue persists, reinstall the GitHub App from the Engammo dashboard.
Incorrect Release Note Categorization
Release notes are being assigned the wrong category (e.g., a bug fix is labeled as a feature).
- 1Check that your PR has appropriate labels. Engammo uses labels as the primary categorization signal.
- 2Review your label-to-category mappings in repository settings to ensure they match your GitHub label taxonomy.
- 3If no labels are present, the AI infers the category from PR content. Add descriptive labels for more accurate categorization.
- 4You can manually change the category on any release note by editing it in the dashboard.
Slow Release Note Generation
Release notes are taking longer than expected to appear after a PR is merged.
- 1Normal generation takes under 10 seconds. If notes take longer, check the Engammo status page for service health.
- 2Large PRs with extensive diffs may take slightly longer to process due to the volume of code being analyzed.
- 3Verify that GitHub webhook delivery is not delayed by checking the Recent Deliveries tab in your GitHub App settings.
- 4If delays are persistent, contact support with your repository name so we can investigate.
Permission and Access Errors
Getting permission denied errors or unable to access repositories.
- 1Verify your role in the Engammo organization. Viewers can read notes but cannot generate or edit them.
- 2Check that the GitHub App has access to the specific repository. Repository access can be limited during installation.
- 3If you recently changed your GitHub permissions, you may need to re-authenticate in Engammo.
- 4Organization admins can manage member roles from the Engammo dashboard under Organization Settings.
Troubleshooting Guides
GitHub App Reinstallation
If the GitHub integration stops working, reinstalling the GitHub App resolves most issues. Navigate to the Engammo dashboard, go to Settings, and click "Reinstall GitHub App." This preserves your existing release notes and repository configuration while refreshing the webhook connection.
Webhook Debugging
GitHub logs all webhook deliveries. Go to your GitHub organization settings, select "Installed GitHub Apps," find Engammo, and click "App settings." The "Recent Deliveries" tab shows the status of each webhook event. A 200 status means the event was received successfully. A non-200 status indicates a delivery failure that should be reported to Engammo support.
Regenerating Release Notes
If a release note is inaccurate or incomplete, click the "Regenerate" button on the note detail page. This re-runs the AI analysis on the original PR data and produces a new summary. The previous version is preserved in the note history so you can compare or revert if needed.
Managing Organization Members
Organization admins can invite, remove, and change the roles of team members from the Organization Settings page. Available roles are Admin (full access), Editor (can generate and edit notes), and Viewer (read-only access). Changes take effect immediately.
More Resources
Frequently Asked Questions
What are the support hours?
Email support is available Monday through Friday, 9 AM to 6 PM EST. Enterprise customers with a support SLA receive extended hours and guaranteed response times. In-app chat is available during business hours for Pro and Enterprise customers.
How do I report a bug?
Send a detailed bug report to [email protected]. Include your repository name, a description of the expected behavior, the actual behavior, and any relevant screenshots or webhook delivery logs. This helps us diagnose and resolve the issue quickly.
Is there a status page for service health?
Yes. Visit status.engammo.com to check current service health, view incident history, and subscribe to status updates. The status page shows the health of the dashboard, API, webhook processing, and AI generation services.
Can I request a feature through support?
Yes. Feature requests can be submitted through [email protected] or through the in-app feedback form. All feature requests are reviewed by our product team and considered for our roadmap. You can view current plans on our roadmap page.
What information should I include in a support request?
Include your organization name, the affected repository, a description of the issue, steps to reproduce it, and any relevant error messages or screenshots. For webhook issues, include the GitHub webhook delivery ID from the delivery log.
Do you offer onboarding assistance for enterprise customers?
Yes. Enterprise plan customers receive dedicated onboarding assistance including a setup call, configuration review, and integration guidance. Our team helps you connect repositories, configure settings, and train your team on using Engammo effectively.
How do I cancel my subscription?
Go to Organization Settings in the Engammo dashboard and click "Manage Billing." From the billing portal, you can cancel your subscription, which will remain active until the end of the current billing period. Your data is retained for 30 days after cancellation.
Is support available in languages other than English?
Currently, support is available in English only. We plan to add support for additional languages as our team grows. Our documentation is also available in English, with localized versions planned for the future.
Need help getting started?
Our team is ready to help you set up automated release notes for your GitHub repositories. Get started free or contact sales for enterprise support.